Vendor
groundfloor Inc.

Operations Manager
Yoshio Kubo

Vendor Address
VORT Nakameguro 2F, 1-8-1 Nakameguro, Meguro-ku, Tokyo 153-0061
TEL: 03-3794-4037

・Product Pricing
Displayed for each item

・Additional Costs Beyond Product Price
Consumption tax, shipping fees

＜Shipping Fees＞
Honshu, Shikoku, Kyushu: 700 yen
Hokkaido, Okinawa: 1,200 yen
※Free shipping on orders over 5,000 yen.

・Payment Methods
Credit card, Google Pay, Apple Pay, Cash on Delivery

・Business Hours
Business days: Weekdays (Mon-Fri) 10:00 AM - 6:00 PM
Closed: Saturdays, Sundays, and national holidays

・Delivery Schedule
Standard items: Shipped within 1-3 business days after order confirmation.
Made-to-order items: Shipped according to the estimated delivery date listed for each item.
※We do not ship on Saturdays, Sundays, or national holidays.

Returns and Exchanges
Please contact Customer Support within 7 days of receiving your order with your order number, the email address used for the order, and the items you wish to return or exchange. We will provide instructions for the return or exchange. Please note that we do not accept returns or refunds for sale items.